Returns Policy

1. Eligibility for Returns

• Returns must be initiated within 7 working days of purchasing the product.
• The product must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (invoice or receipt) is required for all returns.

2. Non-Returnable Items

• Used, damaged, or altered products are not eligible for return.
• Custom or special order items are non-returnable unless defective or damaged upon arrival.

3. Return Process

• Contact us at abbtool@mweb.co.za or call 083 656 3804 to initiate a return.
• Provide your order number, product details, and reason for return.
• Once your return is approved, you will receive instructions for shipping the product back to us.
• Customers are responsible for return shipping costs unless the product is defective or an error was made on our part.

4. Refunds & Exchanges

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or exchange.
• Approved refunds will be processed to your original payment method within 7 business days.
• Exchanges are subject to product availability.
• Returns may be subject to a restocking fee.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 48 hours of delivery.
• We will arrange for a replacement or refund as quickly as possible.

6. Contact Us